Articles are a standard entity in Dynamics CRM and they are not a new feature. They have been around since version 4.0 in one form or another and in subsequent updates and new versions they have been gradually improved into what you can do with them. Articles are an amazing entity which form the greater knowledge base of your organisation. We’ll talk about how amazing they are in a moment. For the purpose of this post, I’m...
Hi! My name is Sarah! I am a CRM Consultant, Developer, and MVP for Business Solutions. I enjoy learning and sharing my knowledge to those who are like minded and curious to learn new things.
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